Customer Search Tool

Many businesses are frequently asked the same set of questions by their customers week in week out. Whilst there will be dedicated customer support phone lines in place, it is not the most efficient and cost effective way of dealing with customer questions.

The online channel offers a convenient and cost effective method of answering your customer's most common questions: a searchable FAQ tool that can be browsed by customers on a category-by-category basis, or alternatively searched directly for answers.

The result is that your customers can get answers to their common questions at any time of the day, with no waiting around or queueing or phone calls, leaving your call centre free to deal with other enquiries.

Our knowledge management customer search tools are all completely bespoke to your company needs, so whatever type of business you run, we will tailor the solution to fit your needs. Whether you have questions split into one or a hundred categories, we will be able to develop a solution that is right for you and your customers.

If you would like to see a small implementation of the FAQ function in action, please take a look at our own Puzzle FAQ facility, which allows people to browse common questions on different puzzle types by the method that suits them best:

Browse by category
Browse by most commonly asked question
Use the search box and search direct

These different methods mean that there is a suitable option for each customer. Of course, the search facility can be structured to your exact needs, and the look and feel will be that of your brand and in your brand templates. We can also host your search facility or you may wish to host it yourself.

Because all the data is served from a database, your staff will easily be able to:

Add / manage categories
Add / edit questions and answers
See how popular each question / answer is and spot trends and patterns

If you are interested in our customer search tool technology, please Contact us, and we will get in touch with you as soon as possible to discuss your requirements in more detail.